Terms And Conditions
Tour and vehicle booking policy
Customers can book tours through official channels: website, hotline, email, fanpage, or directly at the company office. When booking, customers must provide complete personal information and trip details, including the number of participants, departure date, tour type, and any special requests. Once the information is submitted, the company will confirm via a tour voucher or service contract to ensure transparency and protect the rights of both parties.
Customers can rent vehicles through the website, hotline, or by completing the online booking form. Required information includes vehicle type, rental duration, pickup/drop-off location, and necessary documents (driver’s license, ID card/CCCD if self-driving). The company will confirm bookings through a rental agreement or rental voucher, ensuring the rights and responsibilities of both parties.
Tour and vehicle pricing policy
Tour prices are published on the website and official channels and include: transportation, hotels, meals per the itinerary, entrance fees, tour guide services, and travel insurance. Additional costs outside the program, personal expenses, VAT, holiday surcharges, or extra services are not included. Prices may vary depending on timing, peak seasons, or service provider adjustments, but all changes will be transparently communicated before signing the contract.
Vehicle rental rates are calculated per kilometer or per day and include fuel, driver fees, and tolls. Any additional costs beyond the agreement will be communicated and agreed upon with the customer. A deposit is required according to the vehicle type to confirm the booking.
Payment Policy
Customers can pay via bank transfer, cash, or online payment methods supported by the company.
A 50% deposit of the total service fee is required to secure the booking. The remaining balance must be paid before the trip begins. Changes after the deposit may incur additional fees.
A deposit is required according to the vehicle type. The remaining balance must be paid before receiving the vehicle to ensure the rights and responsibilities of both parties.
Tour And Vehicle Cancellation Policy
- Cancel 1–15 days before departure: 50% of the tour price.
- Cancel within 24 hours or later: 100% of the tour price.
- In cases of force majeure (natural disasters, epidemics, official events), cancellation fees will be negotiated case by case.
- Cancel at least 48 hours before pickup: free or minimal fee depending on policy.
- Cancel within 24 hours: 50–100% of the contract value.
- Cancel after 24 hours: 100% of the contract value.
Child Policy For Tours
- Children under 5 years: Free (accompanied by a family member).
- Children 6–12 years: 80% of the tour price.
Customer Information Privacy Policy
- Keeping all personal information, tour, and vehicle rental details confidential.
- Not sharing information with third parties without customer consent, except as required by law.
- Allowing customers to request edits, updates, or deletion of personal information by contacting the company directly.
Website Terms Of Use
- Customers must comply with website regulations and avoid fraudulent activities, spam, or any actions that disrupt website operations.
- The company reserves the right to block or refuse service if violations are detected.
- These terms also outline the company’s responsibility to provide accurate and transparent information on the website.
Liability
- These terms apply to all individual and group customers.
- Greentraveller is not responsible for loss or damage to luggage or personal belongings.
- Trip schedules are not guaranteed and may change. No refunds will be issued for schedule changes.
- Greentraveller may take photos or videos during your trip.
- Smoking is prohibited on vehicles.
- Weapons (guns, knives, batons, etc.) are not allowed.
- Greentraveller and partners do not provide childbirth or infant care services.
- Greentraveller and its representatives are not liable for injuries, losses, delays, or damages caused by events beyond our control (weather, illness, theft, etc.). In such cases, services may be altered or replaced with equivalent quality.
General Regulations
- Children under 5 years old: Free of charge; must be accompanied and supervised by a family member throughout the tour.
- Children from 6 to 12 years old: Charged 80% of the tour price according to the company’s policy.
- These terms and conditions apply to all individual customers and group bookings when using our services.
- The company is not responsible for the loss or damage of luggage or personal belongings.
- The itinerary may be adjusted depending on objective conditions (weather, incidents, etc.). No refund is provided for schedule changes.
- The company reserves the right to take photos or record videos during the tour for documentation or communication purposes.
- Smoking is not permitted on transportation vehicles.
- Weapons or weapon-like items (guns, knives, batons, brass knuckles, etc.) are strictly prohibited.
- The company and its partners do not provide childbirth or newborn care services.
- The company is not liable for injuries, losses, delays, or damages caused by factors beyond our control (severe weather, illness, accidents, theft, etc.). In such cases, services may be adjusted or replaced with an equivalent option.